How To Contact Support
1. Find Tutorials & Guides 👩🏫
Got a general question about how to use OWNA or find/do something?
Here is the best way to find the answers:
2. Email 📬
For all non-urgent questions and enquiries, you can email support and we will do our best to answer your questions as soon as possible.
Please include the following information so that we can answer you more effectively:
General Details
- Your full name
- Your centre/service name (as it appears in OWNA)
- Position
- User type
- Are you using the web portal, iOS (Apple) App or Android App?
General Question
- What is your question?
Please be as specific as possible.
Help with an issue or bug
- Describe the issue/bug
- Include steps on how we can replicate this
- What steps have you already tried in order to solve the issue?
Please be as specific as possible.
3. Live Chat 💬
Click on the chat icon on any page (bottom right corner) or within your OWNA portal (from the menu) and click 'New Conversation' before typing your question to start a new chat.
4. Phone ☎️
If you are a Premium or Enterprise subscriber, you can phone our support number during business hours and press '3' for support.
Menu Options:
- Sales
- Onboarding
- Support
- CCS Admin
Business Hours for Support (Phone & Chat)
- 9:00 am - 5:00 pm AEST/AEDT (Sydney Time)
- Monday to Friday (except for public holidays)
- Note: If all our operators are busy, please leave a message so that we can phone you back.