How To Contact Support
1. Find Tutorials & Guides 👩🏫
Got a general question about how to use OWNA or find/do something?
Here is the best way to find the answers:
2. Helpdesk 🎫
Admins and Staff users can submit helpdesk tickets from the Portal.
3. Live Chat 💬
Click on the chat icon on any page (bottom right corner) or within your OWNA portal (from the menu) and click 'New Conversation' before typing your question to start a new chat.
4. Phone ☎️
If you are a Premium or Enterprise subscriber, you can phone our support number during business hours and press '3' for support.
Business Hours for Support
- Phone is 10:00 am - 5:00 pm AEST/AEDT (Sydney Time)
- Live Chat is 8:00 am - 5:00 pm AEST/AEDT (Sydney Time)
- Monday to Friday (except for public holidays)
💡If all our operators are busy, please leave a message so we can call you back!